Refund & Return Policy — Caffeine & Care

Our Promise

We want you to love your Caffeine & Care goodies. Because every item is printed to order just for you, our policy is a little different from a regular store — but we've got you covered when it counts.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or isn't what you ordered, we'll make it right with a replacement or refund — your choice.

• Contact us within 30 days of receiving your order.
• Please include your order number and photos of the issue.
• We'll cover return shipping for defective or incorrect items.

Change of Mind

Because our products are made to order and can't be restocked, we cannot accept returns or offer refunds for change-of-mind purchases (wrong size ordered, didn't like the color in person, etc.).

Please double-check size charts and product details before ordering! If you're unsure about sizing, contact us and we'll help you pick the right fit.

Cancellations

Orders can be cancelled for a full refund only if production hasn't started yet. Once your item is being printed, we can't cancel. Contact us as soon as possible if you need to cancel — we'll let you know if it's still possible.

Refund Timing

Approved refunds are issued to your original payment method within 5–10 business days.

How to Start a Return or Report an Issue

Contact us with your order number and a description (plus photos, if applicable) of the problem. We'll respond within 2 business days and guide you through next steps.